Last updated: October 23, 2026
This policy applies to purchases and subscriptions through Vitelize Health. The billing schedule and applicable charges are disclosed before payment.
1. Subscription cancellation
Subscriptions renew at the frequency disclosed at checkout or in the refill form submitted through your patient portal unless you cancel. To avoid the next recurring charge and shipment, cancel at least 48 hours before the next billing date shown in your patient portal.
Cancel through your patient portal. If you cannot access it, contact info@vitelizehealth.com promptly for help. Cancellation prevents future renewals; it does not automatically refund amounts already charged. Requests made less than 48 hours before rebilling may take effect at the following renewal because processing may already have begun.
2. Subscription changes
Request product or delivery-frequency changes at least 48 hours before the next billing date. Later requests may take effect at a subsequent renewal. Prescription, dose and treatment changes require a licensed healthcare provider’s review and approval.
3. Refunds
Orders already sent to the pharmacy are not eligible for refund. Clinical services already performed are nonrefundable. These limits do not remove remedies required by applicable law for billing errors, unfulfilled orders, or damaged, defective or incorrect products.
A refund may be issued for an erroneous charge, a renewal charged after timely cancellation, an order that cannot be fulfilled, or a finding of treatment ineligibility before the applicable service has been provided or pharmacy processing has begun. Eligibility depends on the status of clinical services and fulfillment.
4. Clinical services
Charges for consultations, evaluations, chart reviews and other clinical services are nonrefundable once performed. A decision that treatment is inappropriate does not entitle you to a refund for clinical services already provided.
5. Prescription medication
Prescription medication cannot generally be returned or refunded once dispensed or shipped. Canceling a subscription does not cancel an order already sent to the pharmacy.
6. Damaged, defective or incorrect orders
Contact info@vitelizehealth.com promptly if an order is damaged, defective, incomplete or incorrect. We may request photographs or order information to evaluate the issue. A replacement, refund or credit may be available depending on the circumstances and the dispensing pharmacy’s policies.
7. Refund requests
Contact info@vitelizehealth.com or use your patient portal. Provide your order number, charge date and a brief explanation. Use the secure clinical channel for health information. Approved refunds go to the original payment method; timing depends on your financial institution.
Vitelize Health Inc., 202-15350 Croydon, Surrey, BC V3Z 1H4, Canada. Email: info@vitelizehealth.com. Please do not include medical records or sensitive health information in a general email inquiry.